Guide
What is a webhook, and why does automation depend on them?
The difference between an app that tells you something happened, and one you have to keep asking.
A webhook in one sentence
A way for one app to instantly tell another app "something just happened" (a new order, a form submission, a message received) instead of that other app having to constantly check whether anything's new.
Webhook vs. polling
Polling means checking on a timer (every five minutes, "is there anything new yet?") which is wasteful and introduces a delay. A webhook fires the instant the event actually happens: real-time, with no wasted checks in between.
How we actually use webhooks
An incoming WhatsApp message, a form submission, a CRM update: each fires a webhook that kicks off the automation instantly, instead of a lead sitting untouched until someone checks in on it manually.
Common Questions
Before you wire up a webhook.
Is a webhook the same as an API?+−
Related, not the same. An API is how you ask a system for data or tell it to do something. A webhook is the system telling you, unprompted, the instant something happens.
What happens if a webhook fails to fire?+−
A well-built system retries and logs the failure instead of silently dropping the event, which is exactly the kind of detail that separates a reliable automation from one that quietly breaks.
Do webhooks need to be built custom, or do most tools already have them?+−
Most modern platforms (WhatsApp, payment processors, form tools, CRMs) already support webhooks. The custom work is usually in what happens next: the workflow that catches the event and acts on it.
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